Privacy Policy

Effective Date: 01/02/2024

This privacy policy ("Policy") outlines how [UTW Smart Asset] ("we," "us," or "our") collects, utilizes, and safeguards personal information gathered from users of our Android application. Our app provides a work order management solution and requires specific data to function properly.

Information We Collect

• Photos, Videos, and Documents: To facilitate defect reporting and work order management, we collect photos, videos, and documents directly uploaded by you.
• Device ID: We collect your device ID to deliver targeted push notifications related to your work orders.
• Ad ID: We collect your ad ID to analyze user behavior and improve our app's functionality and marketing efforts.
• Device Information: IP address, Device type and model, Operating system
• Usage Data: How you interact with the app, Features accessed, Time spent on different sections

How We Use Your Information

Provide Work Order Management: We use photos, videos, and documents, alongside relevant device information, to ensure an efficient work order management system.

Push Notifications: Your device ID is used to send pertinent notifications regarding work orders.

Analytics: We analyze your ad ID and usage data to gain insights into user behavior, allowing us to improve the app's features and overall experience.

Service Improvement: We use various data points to optimize our services, user experience, and marketing efforts.

Security and Legal Obligations: We may use your information to protect our rights, prevent fraudulent activities, and comply with legal requirements

How We Share Your Information:

Firebase FCM (Service Provider): We utilize Firebase FCM to send push notifications. Your device ID may be shared with Firebase to facilitate this service.

Google Analytics (Service Provider): We use Google Analytics to analyze app usage. Your ad ID and limited device information may be shared with Google Analytics.

Data Security

We implement reasonable security measures to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute data protection.

• All the data transferred to our API is ssl encrypted.
• We stored the data in secure way with standard safety measurements.

Your Choices

Notifications: You may manage or disable push notifications within your device settings.

Analytics: Depending on your device and settings, you may be able to opt out of certain analytics tracking.

Access and Correction: You may have the right to request access to or correct your personal information (where applicable).

Children's Privacy

Our app is intended for a professional audience and is not designed for children 13. We do not knowingly collect personal information from individuals under this age.

Changes to This Policy

We reserve the right to modify this Policy. We will notify you of significant changes by posting a notice on our app or by sending you an email (if you have provided your email address).

Contact Us

If you have any questions about this Policy, please contact us at https://hanodale.com.my/ (see footer section for contact information)